Shipping Policy
Thank you for shopping with Sri Gayathri Pooja Store / Sri Gayatri Imports. We are committed to delivering your orders safely and on time.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Custom or bulk orders may require additional processing time.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Locations
- We currently ship across Canada.
- For special delivery requests or bulk event orders, please contact us directly.
3. Delivery Time
Estimated delivery times:
- Local deliveries: 1–3 business days
- Standard shipping: 3–7 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or peak festive seasons.
4. Shipping Charges
- Shipping charges are calculated at checkout based on location and order weight.
- Free shipping may be available on select orders or promotional offers.
5. Perishable Items (Fresh Flowers)
- Fresh flowers are carefully packed to maintain quality during transit.
- We recommend scheduling delivery close to your event date.
- We are not responsible for delays caused by courier services that may affect freshness.
6. Order Tracking
Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).
7. Incorrect Address
Customers must provide accurate shipping details.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
8. Damaged During Shipping
If your order arrives damaged:
- Notify us within 24 hours of delivery.
- Provide clear photos of the product and packaging.
- We will review and assist with replacement or refund as applicable.
9. Contact Us
For shipping-related inquiries, please contact:
Sri Gayathri Pooja Store / Sri Gayatri Imports
📞 Phone: +1 416 786 3239